Refund Policy

Policy in practice - Focused procedure: To keep post-purchase service straightforward, gocontigo accepts eligible returns and exchanges requested within 30 days of delivery.

Return shipping responsibility

Operational detail - Consistent outcome: Return postage is the responsibility of gocontigo, whether the request is discretionary or results from damage, a defect, a wrong item, or an incomplete order.

Return destination

2456 Brentwood Dr, Abilene, Texas, 79605, United States

Refund method and timing

Customer-facing rule - Operational method: A completed return is refunded to its original payment source within 5-10 business days once approval and processing are finished.

Exchange requests

Storefront practice - Order-specific review: Customers may choose an exchange instead of a refund during the eligibility period, provided the replacement is available.

Return eligibility

Customer outcome - Applicable procedure: The return process starts with a request made inside the 30-day window; proof of purchase and included parts should accompany the item.

Customer assurance - Operational approach: No-reason returns are unavailable for customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products.

Customer outcome - Current choice: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.

Cancellation before shipment

Service note - Order-specific requirement: Customers may ask to cancel before fulfillment ships. A shipped purchase is instead addressed through the return and exchange terms on this page.

Business and support information

Process clarification - Reliable choice: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigogui.shop

Phone: 512-773-8496

Physical and return address: 2456 Brentwood Dr, Abilene, Texas, 79605, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).