FAQ

Which locations can receive an order?

Policy in practice - Customer-first guidance: Orders are delivered only to United States addresses, and standard shipping is free for every US order.

When is an order normally delivered?

Store process - US-focused rule: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

How do I reach customer service?

Policy detail - US-focused practice: Email support@gocontigogui.shop or call 512-773-8496 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

How quickly will returned funds be sent?

Plain-language summary - Straightforward outcome: The original payment method is credited within 5-10 business days after receipt and processing of an approved return.

Can the same care instructions be used for every product?

Customer information - Everyday provision: The applicable guidance appears with the specific product and its packaging; do not use damaged drinkware or components.

Is every shipment trackable?

Operational detail - Responsive review: Tracking information is sent once the order enters the carrier network.

What happens if I request cancellation after shipment?

Service approach - Customer-ready direction: Cancellation can be requested before shipment. After shipment, the Refund Policy controls the available return or exchange.

What return and exchange choices are available?

Customer standard - Transparent information: Eligible items may be returned or exchanged for any reason within 30 days after delivery, and gocontigo pays approved return shipping.

How to reach the merchant

Process overview - Transparent responsibility: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigogui.shop

Phone: 512-773-8496

Physical and return address: 2456 Brentwood Dr, Abilene, Texas, 79605, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).